FAQs
The UCLA Lake Arrowhead Registration Fee includes much more than the typical conference registration fee.
What’s included?
- Attendance at all sessions
- Lodging (upgrades available)
- WiFi throughout the facility
- All meals (Sunday lunch through Tuesday lunch) and beverages
- All receptions, including snacks and beverages (water, lemonade, beer & wine)
- Coffee station (coffee & tea)
- Use of venue facilities (heated pool, fitness center, tennis courts, hiking trails, see more)
- Free self-parking
- Eligibility to claim AICP CM credits
- Inclusion in Attendee Directory (optional)
What’s excluded?
- Transportation to and from the venue
- Equipment rental fees for recreational activities
- Additional group recreation activities (e.g., mountain biking)
The regular all-inclusive registration fee is $1,650. This includes access to full programming, all meals and beverages, receptions, lodging and select venue amenities. There are discounted prices available for nonprofit/government attendees. If you recently attended an Arrowhead Symposium event, you qualify for a limited-time presale offer. A limited number of scholarships are available; priority will go to those who are actively working to advance equity in transportation, placemaking, and community legacies in cities that are planning for mega-events. To apply for a scholarship, click here.
The conference center is located at 850 Willow Creek Road, Lake Arrowhead, CA 92352.
Ground Transportation
The quickest way to access the UCLA Lake Arrowhead Lodge is by automobile. For directions, use Google Maps or see the venue’s site. There are a few alternatives:
- Shuttle: We recommend Xpress Shuttles for service to Lake Arrowhead. We will arrange at least one shuttle from Ontario Airport to the venue. Participants can reserve space on this shuttle by purchasing ground transportation add-on during their registration.
- TNC: The conference center is inside the Uber and Lyft service areas; however, service may be limited. Plan accordingly.
- Transit: Mountain Transit’s RIM Off the Mountain offers Monday-Saturday service. A local taxi connection is required.
- Taxi: The Lodge lists various transportation services available here.
Airports
The UCLA Lake Arrowhead Lodge & Conference Center is about 90 miles east of the main campus, nestled on a lake 1 mile above sea level in the San Bernardino Mountains. There are a variety of airport options, but we encourage invited speakers/attendees traveling from out of town to consider Ontario International Airport first for the added convenience of easy ground transportation.
We will arrange for shared-ride vans to transport attendees to and from the Ontario airport to the conference center. You may request this shared-ride service during your registration. For those flying into other airports who would prefer not to rent a car, we recommend Burbank or LAX, which have transit connections to Metrolink’s commuter rail service.
Airports, in order of distance to the UCLA Lake Arrowhead Conference Center:
- Ontario (ONT): 45 miles; pre-arranged shuttle or car rental option; limited nonstop routes
- Palm Springs (PSP): 76 miles; car rental option; limited nonstop routes
- Santa Ana/Orange County (SNA): 80 miles; car rental option; 2nd most nonstop routes
- Burbank (BUR): 89 miles; car rental option, connecting Metrolink Service.
- Long Beach (LGB): 94 miles; car rental option; JetBlue hub
- Los Angeles International (LAX): 98 miles; car rental option, or Flyaway -> Metrolink; most nonstop routes
Traffic on Sunday mornings and Tuesday early afternoons is typically light relative to traffic during peak periods.
Once you register, we pay for you to attend even if you cancel. Thus, in most cases, we cannot offer a refund.
Your registration is transferable, and you can change the name on your registration until October 4, 2024 by clicking “Edit Order” in your email confirmation and then following the “Manage Order” link. Note that this doesn’t change payment responsibility from the original registrant. If you change the name of your registration, please notify us at arrowhead@uclaarrowheadsymposium.org.
Included in the registration is the lodging for two nights (Sunday, Oct. 13 and Monday, Oct. 14) and meals (Sunday Lunch- Tuesday Lunch). Lodgings at the UCLA Lake Arrowhead Conference Center are typically semi-private cabins (condolets). Your condolet will be shared with another symposium attendee. You may request a suitemate by indicating so during the registration process.
Condolets are two-story units with each level having a queen bed and 1-2 full baths. Some condolets have an open-door bedroom plan with a studio bedroom on the first floor and a second-floor loft, while others have a closed-door bedroom plan. They include a downstairs living room parlor with a sleeper sofa, work desk, and fireplace separating the two guest rooms. For an additional price, you can request an upgraded accommodation while supplies last.
Most guest rooms at the UCLA Lake Arrowhead Lodge are semi-private chalets (condolets), which will be shared with another symposium attendee. These are two-story accommodations with a loft-style bedroom and another bedroom and private bathroom downstairs, plus a shared living room parlor.
There are two floor plans. One has a private bedroom downstairs and an upstairs loft. Another has an open-door, studio-style bedroom downstairs. Room upgrades are available to ensure two private bedrooms and bathrooms while supplies last. See more information.
Yes, you can request a suitemate during the registration process. Both attendees must include the request in their registration in order to be paired together. Our policy is to pair suitemates of the same gender unless otherwise requested. We will do our best to pair attendees from the same organization but this is not guaranteed. In most cases, a suitemate request can be accommodated. However, due to room availability, we cannot guarantee requests.
Please let us know during the registration process if you have a mobility issue or any other accessibility issue and need to be housed in a room close to the main conference. The conference center will do its best to accommodate requests based on availability and medical needs; however, these accommodations are not guaranteed.
No. All attendees and guests must be registered to attend the conference and stay as a guest at the conference center. UCLA reserves the right to cancel attendee registration if they were not nominated to attend and to ask non-registered guests to leave the premises.
No. We support paperless activities when we can get away with it. Please ensure that the attendee name is up to date on your registration, especially if you were not the person responsible for purchasing the ticket.
No, the UCLA Lake Arrowhead Conference Center is a smoke-free property. Due to this, we will be required to bill a smoking fee during the symposium or post-check-out to guests who will be participating in smoking activities in the rooms during the symposium or after check-out while on the conference center grounds.
No. All attendee names must match the registered conference guest names. If you need to transfer your registration, you may do so until Friday, October 4, 2024 by clicking “Edit Order” in your email confirmation and then following the “Manage Order” link.
You can update the information on your order (such as name, email address, or answers to the organizer’s questions) by clicking “Edit Order” in your email confirmation and then following the “Manage Order” link until Friday, October 4, 2024. Please contact us at arrowhead@uclaarrowheadsymposium.org if you have already completed your registration and still want to purchase an add-on item (e.g., Ground Transportation).
We will arrange for a shared shuttle service to and from Ontario International Airport. Usually, a shuttle will leave from Ontario Airport around 11:30 a.m. on Sunday, October 13, 2024 to head to the conference center. A return shuttle is usually scheduled to leave the conference center at 1:30PM on Tuesday, October 15, 2024 back to Ontario Airport. If you are interested in this service, please purchase the ground transportation package during registration. There are limited seats available. We will confirm shuttle logistics two weeks prior to the event.
If you are interested in carpooling with other attendees, please indicate so during your registration. You will receive a link to join a carpool as either a driver, passenger, or join a waitlist to be notified once a driver is added.
Other transportation options include: TNCs (Lake Arrowhead is in the Lyft and Uber Inland Empire service area), Mountain Transit’s RIM Off the Mountain route (Monday-Saturday, with local taxi connection required), and taxi.
The conference center is located at 850 Willow Creek Road, Lake Arrowhead, CA 92352. There is free parking available in front of the main lodge. Symposium registration will be available beginning at 12 PM on Sunday, October 13, 2024 in the main lodge. We suggest that you arrive by 12:30 PM in order to check in and enjoy lunch before the Welcome Session kicks off at 1:30 PM.
Before 6:00 PM on Sunday, registration will be in the main lobby. For guests arriving later Sunday evening or on following days, registration will be available in the main lodge’s upstairs library.
Check-in for lodging is not available until 5:00 PM in the main lodge. You may pre-register with the front desk earlier in the day to streamline the process and receive your keys. Your room won’t be available until 5:00 PM.
Ask our student volunteers at registration if you need assistance with storing luggage. Please be advised that lodging accommodations are typically 2-bedroom, 2 bath semi-private shared condolets. Due to room availability, we cannot accommodate requests for specific bedroom plans. You will share a unit with another symposium attendee. Due to this, registered attendees cannot bring non-registered guests to the conference center. Feel free to check with the front desk regarding the name of your suitemate upon check-in.
If you’d like to pay by check, contact event organizers at arrowhead@uclaarrowheadsymposium.org to obtain an invoice. The invoice will be billed at the Regular Registration rate ($1,650). All invoice payments must be received no less than 30 days before the event or we reserve the right to move the attendee to a stand-by list.
Yes. You will indicate your dietary preferences during the registration process. The conference center will do its best to accommodate most meal preferences (vegetarian, gluten-free, vegan, etc.).
Dress comfortably for the location. Casual attire including jeans is welcomed. Sneakers are encouraged as there will be plenty of walking. The conference center has numerous leisure facilities so be sure to bring suitable shoes and clothing for the 2.5-hour social break on Monday afternoon. We recommend partnering with other attendees for activities during the break. In the past, the attendees have organized group hikes, tennis matches, basketball games, and more. You will also have the opportunity to sign-up for an activity during the registration and view others who have also signed up. Be sure to reach out to your activity partners to coordinate.
The conference center will provide some essential products such as shampoo, conditioner, body wash/soap, lotion, hair dryer, iron, ironing board, mini fridge, and Keurig. Additional products such as shower caps, menstrual products, toothbrushes, toothpaste, and COVID tests will be available in the library from symposium organizers as well.
In accordance with UCLA policy, indoor masks are strongly recommended. Masks and COVID-19 rapid tests will be available to attendees who request them. You can pick them up from the upstairs library.
You do not need to purchase the ground transportation add-on at the time of registration if you have not yet made your travel plans. You can go back into Humanitix and purchase transportation by Sept. 30 at the latest. We recommend you purchase earlier since space is limited.
Symposium event organizers will confirm shuttle logistics two weeks prior to the event.